privacy policy
a partnership in trust
When IKEA set out to create a high-quality, low-priced line of home furnishings, we knew we couldn't do it without the help of some very important partners - you, our customers. Whether you're searching for inspiration in the IKEA catalogue, collecting your furniture from our self-service warehouses or assembling your purchases at home, we're working to help you create a better everyday life at a price you can afford. IKEA is based on a partnership with our customers. Without you, IKEA could not exist.
This partnership extends to the way we handle your personal information. Just like shopping at IKEA is a co-operative experience, IKEA makes a point of working with our customers when it comes to their privacy. We only collect the information we need to create a better shopping experience for you. This Privacy Notice details what information we collect, how we use it and how you can access, change and remove your details.
help us build a better IKEA
To create a better IKEA, we need your help. By providing us with various kinds of information you help us to serve you better and ultimately improve IKEA for everyone. Below are some of the reasons we may request information from you, as well as how we obtain and use that information to help improve your IKEA shopping experience.
Catalogue - we need your name and address to mail you an IKEA catalogue. We also ask for your phone number and e-mail address in case there are problems with delivery. You can also provide additional information about products of interest to you and other lifestyle information so we can better tailor our products and stores for you. Of course, providing this information is purely optional.
Purchases - when you make a purchase at IKEA, you may need to give us your credit card number or contact information so we can process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and e-mail address to guarantee prompt delivery. This information will only be used for internal purposes and to fulfil your purchase.
Customer Service - personal information such as your name, address and telephone number may be needed by our customer service representatives so they can best respond to your questions or concerns. This information is only used to answer your questions as completely and thoroughly as possible.
Special offers, promotions, coupons and warranties - when you register for or redeem IKEA special offers, discount coupons or other promotions, we may ask for personal information so we can determine the success of our programmes in order to better prepare future offers. You also may be asked to provide this kind of information when you fill out a warranty card for a product you purchased from IKEA. Or you may be asked to provide us with information such as product preferences, reasons for purchasing a product or details of your family and lifestyle so we can learn more about your shopping preferences.
what you share with IKEA stays with IKEA
If you cannot trust IKEA, you will not shop with IKEA. For that reason, the security of your personal information is of utmost importance to us. The information we collect is used only for IKEA purposes, we do not share it with other companies for marketing purposes. At times, some information may be transferred to IKEA divisions in other countries but we always maintain administrative, technical and physical safeguards to prevent unauthorised disclosure, use, alteration and destruction of the personal information in our possession. We are committed to providing appropriate security controls to protect your personal information from foreseeable risk.
On occasions, we do need to hire other companies to help serve you better. In some of these cases we may need to share information that is necessary for them to perform tasks for IKEA. For example, a delivery service will need to know your name and address in order to bring IKEA products to you. These companies are strictly monitored by IKEA to ensure our customers' privacy is protected.
there are many kinds of cookies - we think you'll like the IKEA recipe
Many web surfers are concerned about their privacy and the use of ‘cookies' on the internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to steal information about you or your computer system. The IKEA website uses cookies to remember your preferences. For example, the website may remember which IKEA store page you view to make your next visit more convenient (by displaying information more relevant to that store location). Nevertheless, if you don't like having any cookies at all they can be disabled through the Internet Options prompt in your computer's Tools menu.
e-mail us
IKEA will only contact you if you provide us with your e-mail address and request we communicate with you in this way. If you want to stop receiving information about our products and promotions, please get in touch with us via your local store, by visiting your IKEA country site.
out of sight, but never out of reach
You will always have access to any personal information you share with IKEA. You can update, change or remove any information at any time by calling, writing or e-mailing us using one of the options provided below. You can also request details of where we obtained your information and if and where we have forwarded your information within IKEA. Your information is only for our use, we don't pass it on to anyone else. According to standard laws, we only store relevant, adequate and necessary data. Additionally, we erase your information when we no longer need it.
change of address? change of heart?
Let us know. If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about IKEA's privacy policies or your personal information, please don't hesitate to contact us via your local store. Click here to choose IKEA country site.
By using this site, you consent to the above privacy policies.
DATED: 11-12-2007